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Shipping & Returns
All orders ship within 48 hours. If you choose Free Shipping we’ll pick between a few different methods to make sure it gets to you quickly as possible.
IMPORTANT: During warmer months, the balms may melt while in their packaging due to the heat. This is harmless and is a consequence of the purity of our ingredients and manufacturing process. If this occurs, do the following:
The process can be repeated if necessary. Please reach out if you have any questions or concerns!
Returns
At Iris & Cole, we want you to love your purchase. If you’re not completely satisfied we offer a 100% money back guarantee. To get a full refund of your purchase please email us at hello@irisandcole.com. Additional instructions will be provided by email. Then ship the product back to the address below within 60 days of your of delivery — even if some of it was used. Upon receipt you will be provided a refund to your original payment method.
