Shipping & Returns

All orders ship within 48 hours. If you choose Free Shipping we’ll pick between a few different methods to make sure it gets to you quickly as possible.

IMPORTANT:  During warmer months, the balms may melt while in their packaging due to the heat. This is harmless and is a consequence of the purity of our ingredients and manufacturing process. If this occurs, do the following:

The process can be repeated if necessary. Please reach out if you have any questions or concerns!

Returns

At Iris & Cole, we want you to love your purchase. If you’re not completely satisfied we offer a 100% money back guarantee. To get a full refund of your purchase please email us at 

Additional instructions will be provided by email. Then ship the product back to the address below within 60 days of your of delivery — even if some of it was used. Upon receipt you will be provided a refund to your original payment method.